![]() ![]() Skype (One of the ways I communicate with hundreds of people).So let’s take a quick rundown of some of the sites and services that are accessed with my Microsoft Account: I spent nearly a decade touting the virtues of Microsoft’s security… and then from the day I informed them that my password had been compromised, and that a glitch in their system was preventing me from changing it, it took 107 days to resolve the issue. I am happy to say that the problem has now been resolved… As I sit and write this, with the resolution less than an hour old, it is 1:15pm, Wednesday March 22. Some time… It might take some time… that was on or about December 9th. It might take some time, but if you are willing we will work with you to get it fixed.” By the end of the day he said something to the effect of: “Yeah, neither I not our engineers have ever seen a problem like this. Gary spent a couple of hours trying to help, and then in discussions with the Product Engineering Team trying to get it fixed. Remember, the issue started happening the last days of November, I reported it on December 5th, and the case was escalated (grudgingly) around December 9th. Gary and I got to know each other sometime in mid-December. It took several days for anyone at Microsoft to take me seriously, but my issue was finally escalated to a 2nd Level Support Tech named Gary (who, I want to be clear, was a nice guy, and as helpful as he could be under the circumstances). If you continue to get this message, try again later.’ ‘ There’s a temporary problem with the service. I wrote about how I had been unable to change my password and that their engine to do so was broken, but that it turned out it was not everyone, it was just me. On December 7th I sat in the Second Cup cafe on Bank Street in Ottawa and wrote an article called A Big, HUGE Microsoft Security FAIL. ![]() When the actual security of an account has been compromised, as was the case with my Microsoft Account, I do not advertise it. I do not mess around when it comes to security, especially for my critical accounts. ![]() I have held off talking about something for quite some time. ![]()
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